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Can Obedience Lead to Good Performance? The Mediating Role of Psychological Entitlement and the Moderating Role of Communication Transparency |
WU Kunjin, SONG Yixiao |
School of Human Resource, Guangdong University of Finance and Economics |
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Abstract: As obedience is considered to be able to facilitate coordination and operational efficiency, many companies stress the obedience of employees. However, we cannot ignore the negative impacts of obedience. Based on the self-determination theory, this study empirically examines the negative impacts of obedience behavior. By using multi-phase & multi-level data from 594 employees in 88 teams, we determine that employees' obedience behavior can affect task performance negatively and indirectly via psychological entitlement. Furthermore, communication transparency weakens the positive relationship between obedience behavior and psychological entitlement. We also find communication transparency can moderate the indirect effect of obedience behavior on task performance through psychological entitlement. Under conditions of low communication transparency, facilitations in psychological entitlement can explain why obedience behavior would result in low task performance. These findings expand the understanding of the negative impacts of employees' obedience behavior, and also provide theoretical support for intervening in this negative impact.
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Received: 02 June 2022
Published: 15 January 2023
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