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| An Eye for an Eye: Exploring the Impact of Workplace Exclusion on Silence Behavior from the Social Interaction Perspective |
| CHEN Mingyan,ZHENG Xingshan,ZHANG Qi |
| Antai College of Economics & Management, Shanghai Jiao Tong University |
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Abstract From the perspective of social interaction, this paper discusses the process mechanism of workplace ostracism and silence behavior, and puts forward a mediating model, especially the mediating role of work engagement and perceived cohesion and the moderating role of emotional intelligence. Based on the analysis of three-stage time lag in 213 employees, the results show that workplace ostracism positively affected silence behavior. Wonk engagement and perceived cohesion had played a mediating role in the relationship between workplace ostracism and silence behavior. Emotional intelligence moderated relationship between workplace ostracism exclusion and work engagement, and also moderated the relationship between workplace ostracism and perceived cohesion. In addition, emotional intelligence also moderated the two intermediary paths of “workplace exclusion-work engagement-silence behavior” and “workplace exclusion-perceived cohesion-silence behavior”.
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Received: 22 November 2021
Published: 15 February 2022
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2022, Vol. 42 
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