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Measuring the User Satisfaction on Official Statistical Data Quality--An Empirical Study Based on Hierarchical Fuzzy Evaluation |
WANG Hua |
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Abstract With reference to definitions and standards of statistical quality by several national statistical authorities and international organizations, a user satisfaction measurement indicator system concerning official statistical data quality is established in this paper. A user satisfaction survey is conducted, and the Analytical Hierarchy Process(AHP) and Fuzzy Comprehensive Evaluation methods are used in data analysis. The result shows that the level of user satisfaction on official statistical data quality is only on average. Meanwhile, the focus of quality improvement should be placed on institutional normativeness, data accessibility, and accuracy.
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Received: 05 January 2010
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Corresponding Authors:
WANG Hua
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